Search. Hyperscale computing is usually used in. Find solutions to common problems, or get help from a support agent. All Cloud Solution Provider (CSP) program partners (including indirect providers, indirect resellers, and direct-bill partners) should sign the Microsoft Partner Agreement online in Partner Center. Connect with Microsoft 365 : Get support resources. nailscars. Subscriptions in the GCC High and DoD environments include the core Exchange Online, SharePoint, and Skype for Business features. Our guest contributor for today’s blog is Asher Nierman, who supports the Advanced Support for Partners program. Providing your organization with better support, faster case resolution, and more flexibility than Microsoft Unified Support. Microsoft Find Roadmap; Microsoft Licensing Advisory; Digital Change Strategy; Secretary 365 Security. Procure a faster SLA equal DCG up to 10 minutes. Microsoft 365 Education. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Microsoft said. Microsoft in education. Premier Support は、同様の状況で役立つように Microsoft によって開始されたアプリでもありました。 ただし、現在、Microsoft Premier Support のサービスは利用できなくなっているため、このアプリのすべての機能は、Microsoft Unified Support バリアントの XNUMX つの. The vendor has the ability to respond faster than. Per user/month. AutoML Translation. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. Support scope. 3 billion business for the company. This assistance should be utilizable for mission kritischen systems. Microsoft Cheat Sheet. Okta may reduce case priority to a lower Priority Level at its discretion. Open a support ticket with the Microsoft Support team. Compare the features, benefits, and success stories of this support plan and find out how to get it. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AMEnterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Compare the. Click to get started! In this Document. Get alerted on important updates to your support requests and upcoming workshops you’ve enrolled in with push notifications. Level 3. That. 6. Fill in a title and description for the issue you are facing, the phone number and email address where we may reach you. Diagnose issues to the best of your ability. Understand Microsoft’s SLA for Unified and Premier Support. Outlook. Compare plans. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more. Monday, May 2, 2011 4:29 PM. Microsoft Products and Services Agreement. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. Build your team's knowledge. Azure Data Manager for Agriculture extends the Microsoft Intelligent Data Platform with industry-specific data connectors and capabilities to bring together farm data from disparate sources, enabling organizations to. Sign out of your Azure Active Directory (AAD) account and use a Microsoft Account (MSA) / personal account (e. ProductsThis is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. Monday to Friday during OutSystems Business Hours excluding January 1st and December 25th. Premier Support is only available for Public Sector customers. $50,000. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. The Service Sophistication Model is a framework and tool that helps organizations better assess and understand the complex mix of capabilities, intent, and approach strategies needed to deliver a modern contact center and specific level of customer service experience. Power BI benefits for Microsoft Premier or Unified support contracts. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. If they don't respond within that time frame, they encourage you to rattle their cage. Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Teams to assist with Microsoft 365 and. Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. (AWS), or Microsoft Azure. Service Level Agreement for Premier Support Customers. Assistance Level Understanding for Premier Support Customers. Title: Microsoft PowerPoint - Premier Support Datasheet_121517. The TAM orchestrates reactive and proactive support offerings related to an organization’s operation and optimization of their IT infrastructure, Office 365 adoption, Azure Integration, and overall business objectives through quality Service. Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer. Compare our partner support plans. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Previews are licensed to you as part of governing use of Azure, and subject to terms applicable to "Previews". Premier Support for Developers (PSfD) empowers developers and enterprises to plan, build, deploy and maintain high quality solutions. Learn more. Le premier triumvirat n En 60 av. $50,000. Fig. Regluar calls and meetings are also helpful. Learn about the features and benefits of Microsoft Unified Enterprise, a personalized, proactive support plan that covers Azure, Microsoft 365, and other products. Premier; Advanced support for partners; If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you. Prices shown here and on following pages do not include GST. We all deal with system outages and downtime of critical business systems. Microsoft Premier Support SLA. Included for all Azure customers. PCs & Devices. V závere sa nachádzajú úlohy na samostatné vypracovanie. Double click on Incident SLA Management Settings and configure the warning threshold. Professional Direct Support for Microsoft 365 AU$13. “ Bringing Unified Support onboard was pivotal in accelerating our journey. Phone support . In Australia, call 1 800 197 503. If your enterprise has been integrated into Microsoft’s new Unified Support program, which transitioned away from Premier starting in July 2018, you’re well aware that there are three tiers to Microsoft Unified Support: There are unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a. 3 Users are provided view-only access to Project for the web. If you are unable to use Customer Connect to open a new support case or to escalate an existing case, please call VMware Support at 1-877-486-9273 for English language support in the U. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. The following are expressly excluded from the scope of this Centralized Contract: Software licenses or acquisition, On-line Subscriptions, Hardware, Consulting Services, which includes Deliverable and Hourly-based, Technical Support Services that are not. 08/25/2017. Experienced employees are competent and serious, all our tickets are done on time and provided a needed solution. Advisory, escalation and. 8 or 10% of Annual Software Spend. Save 30-50% with US Cloud. Kladn a zporn sla Pripravte si zoit z. Or, choose a Microsoft Premier Support for Partners package to access the complete catalog of proactive services, 24/7 elevated break/fix support, and. The Microsoft Teams Rooms Pro management monitoring solution is built on a strong foundation of Microsoft's expertise in software-enabled management of end points, and intelligent automation. They are database experts and understand the issues and challenges you face because they've overcome these same challenges themselves. Along with each of our cloud Premium and Enterprise products, we include a Service Level Agreement (SLA). 9%) per calendar month (based on minutes of availability/total minutes per month) (“Service Level”). Jan 13, 2023, 1:59 PM. Our team supports 46 different languages,. Contact support. Microsoft employs an incident response strategy designed to investigate, contain, and remove security threats quickly and efficiently. For questions about your subscription, see the appropriate Licensing guide. Achieve the full potential of your Microsoft Enterprise technology by choosing a custom Support plan that drives your business. ) Create a support ticket in Partner Center. Premier Success Plan Co m p a re S u cce ss P la n s a n d To p Fe atu res S t a n d a rd Pre m i e r S i g natu re S e l f - G u i d e d Re s o u rce s Tra i l h e a d , H e l p Po r t a l , Co m m u n i t y, S u cce s s Ce nte r, Re co m m e n d ati o n M a p s S u p p o r t Te c h n i c a l O n li n e c a se s u b m i s s io n Re sp o n se : 2Rozdlen sla v danm pomru Jak meme rozdlit. Build your team's knowledge. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. Microsoft Premier support is a piece of its overall Services organization,. SCOPE. Solution. Build your team's knowledge. Service Provider Licensing Agreement (SPLA) Resources Collection. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Support scope. Self-managed Premium and Ultimate may also receive: Support for Scaled Architecture: A Support Engineer will work with your technical team around any issues encountered after an implementation of a scaled architecture is completed in cooperation with our Customer Success team. Overview and value proposition of available. Schedule a support appointment. Included for all Azure customers. Premier Support for Enterprise. Response time will be between 2 and 8 hours, depending on the severity of the incident: Severity A. Our SLA is up to 60% faster at all levels. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Federal and State agencies, US Military and Defense branches, as well as Government Contractors can now enjoy faster support response times, assure compliance, and save 30-50% by replacing Microsoft Premier. The Microsoft Enterprise Support Escalation SLA. Contact our team for a tailored quote based on your needs. Update May 9, 2023: The Advanced Support for Partners public community and discussion board is live on the new Partner Community site. SLAs are usually between a vendor and the. Contact your local Microsoft Account Representative to get started. TAMs are no longer available from Microsoft but are available from US Cloud Premier Support for all Microsoft technologies. Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. Jak můžeme rozdělit číslo v určeném poměru Příklad: Dva kamarádi, Petr a Šimon pracovali o víkendu na zahradě babičky Petra. For more information on holidays GitHub Premium Support observes, see the holiday schedule at "About GitHub Support. Microsoft will automatically refund your bank account. You need a support plan for technical support. 1. Microsoft Azure services released to General Availability and. If you have already viewed the above references, since I haven't found other official documentation for SLA on Unified Enterprise Plan, I would like to suggest you contact your admin/IT department and let them create a support ticket via Microsoft 365 Admin Center> Support> New. Billing support for the Dynamics 365 products varies by the license you are using. These points should help you better prepare for your renewal and avoid any surprises or lurking gotchas for your enterprise. com. Protect your business and manage IT health with a comprehensive support plan. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. Realize Original Support Respond SLA times. As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. 1 Delegated Administrator. Enter the “Issue Title” and describe the issue with as much detail (Fig. Preklikajte si prezentáciu, všetko si z nej odpíšte, osi presne narysujte. See the Microsoft Unified Support vs Premier Support comparison chart for full details. Microsoft Premier Support was the ideal Microsoft support subscription. Next steps. Pricing (USD) Starts at USD16,500 per year 5. Flexible Payments. 1 Professional Direct does not cover Business Central. After you submit a technical support ticket, you have until the 15th the month after the problem occurred to submit a compensation request. Being able to forecast the cost of your Microsoft Premier/Unified Support gives you a degree of safety for future planning. 0 and later: Oracle Technical Support Policies / Standard Response Times. The Microsoft Enterprise Services Description of Services provides you with information on the professional services that are available to purchase from Microsoft within the Microsoft Premier support offer. Slides: 10; Download presentation. Service Level Agreement for Premier Support Clients. US cloud premier support is a very reliable for Microsoft Support. com. The Term of this agreement is 1 year. To fulfill your customer support requirement, you can: Resell support from another company. Microsoft Unified – Azure Support Costs. If you have a non-Unified/Premier Support plan, please verify the plan is active. Social Contexts of SLA By Yenny Tanzino 16 Oct 2010 . Contrat de Support Premier. We at Microsoft understand that IT is an important part of your business investment. Skip to pleased. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. From Support for Business, select the Dynamics 365 product family followed. Trial and non-production environments. Upgrade assistance: A Support Engineer will review and provide. Certain named Previews are subject to additional terms set forth below, if any. It includes a set of promises by the service provider about what the service involves, the acceptable levels of any interruptions or limitations to the service, plus the consequences of exceeding these levels. Response time will be between 2 and 8 hours, depending on the severity of the incident: Severity A. This service is free. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a support incident. Service Level Agreements (SLA) for Online Services. Find solutions to common problems, or get help from a support agent. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. Unified Support. You can get to Help + support in the Azure portal. Azure technical. Connect with Microsoft 365 : Get support resources. Microsoft specialist support. US Cloud vs. Included with any Dynamics 365 purchase. Our world-class support team can help solve problems and resolve issues. Please renew. If you have a Unified or Premier Support contract today, Microsoft will reach out to you as part of your support renewal to discuss your specific. Microsoft Solution Roadmap; Microsoft Licensing Consultant; Digital Transformation Strategy; Offices 365 Security Assessment; ERP. Babička jim za odvedenou práci dala 800 korun a řekla jim, ať si peníze spravedlivě. USD 100 per month. SERVICE LEVEL AGREEMENT Unified SLA – Adobe On-demand Services and Managed Services (effective 17 December 2021) Page 3 of 3 2. If the results don't help, at the bottom, select Contact Support. Cost. It is a successor of Microsoft Premier Support. $299 per Hour. Service Level Agreements (SLA) for Online Services The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Digital resources tailored to your Support needs. Microsoft Premier or Uniied but at a reduced price – often up to 50% less. Azure Support Scope is available at all support levels. Easily create and manage support requests for your Microsoft cloud and on-premises technologies. EOS (End of support): is a term used to reference Microsoft ending support for a product, in accordance with their Product Lifecycle policy. For example, instead of mentioning “industry best AI accuracy,” it is better to specify that you will deliver “speech-to-text conversion for the. SCOPE. Prices shown here and on following pages do not include GST. Problem Resolution Support is available 24 hours a day, 7 days a week. 24x7, every day of the year. Create, manage, and view support requests from your mobile device. This is the threshold at which you will change the incidents' SLA status to Warning. Our support professionals are fully committed to ensuring we match your requirements and support your business goals through Premier Support’s comprehensive suiteAccepted answer. Enhanced SLAs include the following features not available in standard SLAs: Case-on-hold support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Coordinated within your broader Premier Support engagement, Dedicated Support Engineering provides a relationship-based solution to your most business critical technology operations. Ticket escalation with Microsoft on behalf of our clients. Customers must have an Azure Government account to purchase an Azure Government support plan. Microsoft Store Promise. Aug 25, 2021, 10:54 AM. Track the status of your open support requests at-a- glance and from one. Developer Support App Dev Manager Dipanjan Ghanti shares an example of how to frame a multi-vendor SLA based on business availability. Premiere support covers all Microsoft products, not just Azure. Lunavi is an Azure Expert MSP with a full staff of Microsoft-trained support technicians, engineers, consultants, and MVPs ready to assist customers. 8 or 10% of Annual Software Spend. Take advantage of competitive, tiered support for different cost scenarios, options for partner involvement, and other elements tailored to your needs. 1800-88-5266 option #1. Cost. Microsoft support is here to help you with Microsoft products. Microsoft Cheat Sheet. AU$13. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Select the Help (?) icon. $50,000. Get a faster SLA with DCG up to 10 video. Understand Superior Support Response SLA times. Microsoft Cheat Sheet. Technical Level Agreement for Primary Support Patrons. Included (priority routing for critical) Included (priority routing for all incidents) Minimum Contract Size. Per-hour pricing based on consumption. Empower your team and meet your goals with the resources to maximize your investment. In Australia, call 1 800 197 503. Save 30-50% with US Cloud. Auto-pause and resume of time calculation. Learn more. * A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting. Slides: 13; Download presentation. Items is a kritische partial of any technology vendor contract. US Cloud Premier/Unified Support has you covered. [deleted] • 5 yr. This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. Otherwise, select No a- A standard support plan is included in an azure free account b- Premier support plan can only be purchased by companies that has an EA c. 6 or 8% of Annual Software Spend. See the. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Desire support governed by a Service Level Agreement (‘SLA’) As a Crowe support services customer, you select the best plan based on:Microsoft Premier support is a piece of its overall Services organization,. Technical Level Agreement for Premier Sponsors Customers. US Cloud vs. 95% of the time. Unified Support Service Level Agreement (SLA) – Initial Response Time. With Microsoft Premier or Unified contract support, you also get the following benefits:Receive incoming support requests from customers. For support information, see Community forums. $1,000 per month. If you demand (do it "firmly but not harsh") escalation after you found the first tier unhelpful, they may escalate it. Production workload environments. Direct-bill model requirements. These my reside on servers in a controlled physical environment with fully manageable updates, maintenance, storage, full and disaster recovery services. 4. Download the most recent version (English) (November 2023):SLAs are used to define these different aspects of service. Contact our team for a tailored quote based on your needs. Outsource all or part of the support structure. Get 24/7 support for your business with GitHub Premium Support. Select your product and describe the issue. 7). In the Support menu, choose New Support Request. g. The Unified Support program is designed for cloud services customer needs, providing as fast as 30 minute responses for critical incidents. 2 – Can Your Microsoft Partner Assess your Infrastructure?If you have an existing technical support case and wish to escalate, please click here for our guide on how to escalate a support case on Customer Connect. Microsoft Cheat Sheet. $175,000. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Minimum Contract. Compare features and cost, and see how we can save you 40-50% on your support costs. If you needed dedicated support engineering, you would have to. Make sure the SLA goals are SMART. Microsoft Premier Support. USD1,000 per month. Compare Microsoft Premier Support to MS Unified Support features and cost. Maintain IT health. Monday to Friday during OutSystems Business Hours excluding January 1st and December 25th. The 12-month period begins on the date that the agreement is signed or renewed. Power BI benefits for Microsoft Premier or Unified support contracts. SLA – Service Level Agreements are not offered by Microsoft. A Premier support plan can only be purchased by companies that have an Enterprise Agreement (EA). To fulfill your customer support requirement, you can: Resell support from another company. Business. Business-critical dependence. Support Microsoft Online Services TechCenter. To request a credit: Download and complete the Request for Credit or Refund Form. 3. Premier Support is now for Partners only. Create and manage support requests for Microsoft Azure and Azure Dev Ops Services, including technical and billing help. Understand Premier Support Response SLA often. Although the feature sets are nearly identical, these two tiers of Service Bus Messaging are designed to serve different use cases. USC Premier is prepaid and can be applied to advisory, project, or DSE proactive needs. Premier Support Datasheet. All Microsoft Partner. Use this creative object lesson from Nancy Keith to teach kids about missions. Contact support. Level 2. Only data required for the permissions and sign-in flow is processed by officeatwork controlled temporary, serverless, and trusted PaaS Azure services. Microsoft Unified Support Advanced Microsoft Unified Support Performance. Local language support varies by country or region. All new customers who purchase Azure services starting July 1, 2023 will receive Azure Standard support at no charge for the 12-month period within the qualification term. Our Professional Services team includes more than 21,000+ total consultants, Digital Advisors, Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer and partner interactions through on-premise, phone, web. Bare Metal Solution. When you purchase a Premier Support for Developers contract from Microsoft, an Application Development Manager (ADM) is assigned. We couldn't find your support plan. Business-critical dependence. Outsource all or part of the support structure. Microsoft Premier Support provides access to the professional services and technical expertise that enterprises need to help them maximise business value and minimise total cost. As a specific Unified Support category, Azure seems to be the most aggressive in terms of support costs, coming in at 10. Right from the alignment of expectations to building stronger relationships, the role of SLAs is extremely important for any organization. $100 per month. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. N/A. For more information, see Compare support plans. Advisory Support • As-needed Advisory Phone Support (limited to six hours or less per incident) Technical Training • On-demand videos, hands -on labs, learning paths, and expert -led webcasts: Enhanced Solutions* • Relationship-driven, in -depth support experiences, including Support for Mission Learn more about the benefits and features of Microsoft Premier Support, a comprehensive and flexible support solution for your business-critical needs. Learn more. For standard problems, expect to wait anywhere between 4 and 8 hours. To meet the increased performance demands of IDPS and TLS inspection, Azure Firewall Premium uses a more powerful virtual machine SKU. Premier Support for Enterprise. This private SLA is for internal use only. Standard Support available during local business hours. Make data driven decisions at your fingertips!When I am using the below formula for simply calculating the totals I am having the correct totals. Trial and non-production environments. Achieve the full potential of your Microsoft. Professional Direct Support for Microsoft 365. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. Understand response time for billing and subscription management-related issues and technical break-fix issues. Learn more at Help and Support and Find a Reselling Partner. Question 272. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. See how our Premier Support. The Microsoft Third Party Support SLA should help maximize your enterprise’s uptime by ensuring: faster response times;. Currently, Microsoft does not have an early termination charge, however, this is subject to change and termination charges may be charged in the future. Learn more. Microsoft Support Specialists Although still limited to only a few providers, Independent 3rd-party Specialists dedicated to Microsoft support are emerging. Adobe posts notices regarding maintenance and other outages at status. After customer business hours, all first-level support is in English only. Azure may include preview, beta, or other pre-release features, services, software, or regions offered by Microsoft for optional evaluation ("Previews"). To begin, here are a few important concepts: Environment purpose – The reasons why the environment exists. Please note, Premier Support is still available for public sector. Verstehen Premier Support Response SLA times. Evaluate &. With Microsoft Premier or Unified contract support, you also get the following benefits: Account. . In 2021, Microsoft third-party support leader, US Cloud, is the first to offer a time-bound automated escalation process for all ticket severities with an aggressive SLA behind it. Direct-bill and indirect provider partners who operate in the Microsoft Cloud for US Government can also sign the MPA from within Partner Center. USD29 per month. Realize Original Support Respond SLA times. An incident is defined as a single support issue and the reasonable effort that is required to resolve it. pdf. Our world-class support team can help solve problems and resolve issues. Maintain IT health. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. For all other supported languages, support is available during local business. Service-level agreements (SLAs) enable businesses to track support policies and ensure customers are being supported per the support policy to which they are entitled. So depending on the queue you are in, could be related. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. An additional period of Extended Support for some. Microsoft Premier support: An enterprise-grade approach to support, with account management, the option for on-site support, and services such as training and. SCOPE. Support scope. Premier Mission Critical builds on the Premier offering by providing customers personalized support and expertise from the SQL Server product team to expedite relief, recover application availability and provide guidance for future remediation through a dedicated team familiar with the customer environment. Over the last several years, Microsoft has made a push to move customers away from their legacy Premier Support, citing the benefits that can be realized from their new Unified Support model. Introduction to the Microsoft Services Agreement. I received an EMAIL at Noon with questions asking about this issue. Premier Support is only available for Public Sector customers. . Hyperscale: refers to the facilities and provisioning required in distributed computing environments to efficiently scale from a few servers to thousands of servers. Compare Microsoft Premier Support to MS Unified Support features and cost. There are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.